Original topic:

Not able to connect my M70D monitor using Type C cable

(Topic created on: 08-17-2024 08:24 PM)
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Ramesh_07
Beginner Level 2
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Yesterday got my new Samsung M70D(LS32DM700UWXXL) Monitor, I can able to connect my monitor with my laptop(Dell Latitude 3520) using HDMI cable. but I'm not able to connect my monitor with my laptop using Type-C cable. Actually It's not at all detect my monitor. It's just charging my laptop only. I'm not able to share my laptop screen to the monitor using Type C Cable.

Monitor: Samsung M70D(LS32DM700UWXXL)
Laptop: Dell Latitude 3520
Type-C Cable: Samsung type-C to Type-C Cable, UGREEN 3M USB C to USB C Cable 100W Fast Charge CableWhatsApp Image 2024-08-17 at 7.19.21 PM.jpeg

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Singh_Jot
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Dear member.
Please post in plz go help desk rise errorreport for solutions, follow click 3dots right upper corner of this page, click Edit, If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution.For better information
Thanks.
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Ramesh_07
Beginner Level 2
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Finally, I got the solution from myself only after referring to the product manual.
So, Samsung already mentions in the document that we need a USB Type-C 3.1 Gen2 10G cable (Displayport ALT) at least to share the screen with the monitor using the Type-C cable. In my case, both my Samsung and Ugreen cables, which I mentioned above, won't support the DisplayPort ALT function. So, that's the reason I faced the issue. And currently, I don't have a DisplayPort ALT function cable to test it. But in the below, I will mention the cable that supports the DisplayPort ALT function.

Cable NameUGREEN 1m USB-C to USB-C Cable, 240W Power Delivery USB C 3.2 Gen 2 10Gbps 4K Video Compatible for MacBook Pro/Air, Huawei Matebook, iPad Pro 2020, Chromebook, Samsung Galaxy S20/S10, Pixel (80150V240)
Link: 
UgreenIndia_Ugreen USB Type-C 3.1 Gen2 10G cable  
Amazon_Ugreen USB Type-C 3.1 Gen2 10G cable  

Ramesh_NR_1-1723951314607.png

 

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cs_member10
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you kindly contact the dedicated WhatsApp helpline ( 1800-5-7267864 Operations 24*7 ) they will guide you with the exact information regarding this.

Warm Regards,
Samsung Customer Support

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