Thank you for sharing your concern. We acknowledge your query and apologize for the same.To resolve this issue kindly follow the given below steps:
1. Kindly restart your smartphone once and also re-insert your SIM card.
2. Check device network in an open area: Kindly check your device in a different location/network coverage area.
3. Check device network mode settings: Apps>settings>connections>mobile networks>network mode SIM1 or SIM2>network mode. Note: We recommend setting device network mode as LTE/3G/2G (auto connect) mode.
4. Check network operator settings: Kindly set the device network operator as "automatically". Apps>settings>connections>mobile networks>network operators>select automatically>tap on Ok>registered on network. Note: We recommend setting the device network mode as LTE/3G/2G (auto connect) mode. Kindly do check the same SIM card in another phone or another SIM card in the same phone to verify the issue.
Kindly do check the same SIM card in another phone or another SIM card on the same phone to verify the issue.
If your issue will be not resolved, Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report). Note. please attach the error log file within 15 minutes of the error occurring.
Thank you for writing to Samsung. Warm regard, Samsung customer support
