Original topic:

My smartphone shows the old version of OS after upgrading it to the new version

(Topic created on: 01-04-2024 05:45 PM)
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novasteel
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Hey, i am Pradeep and i am working for Nova Steel Corporation. A OS update glitch has occurred! Upgraded to the latest version, however it is still displaying the old one. I'm looking for a quick **bleep** to keep up with the latest android OS. In this version bug, your insights are priceless!

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Anand1244
Active Level 7
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Which phone
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cs_member10
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please report the problems you are facing in your Samsung smartphone with a fresh log file which is in the form of a pdf file/jpg format. And also share a short video clip or 4 to 5 photos along with a pdf file, before and after the issue occurred, for better understanding.

Please share the device log file within 15 minutes of the issue occurrence by using the error report option via the Samsung Member application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support.

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