Please be assured and to resolve "charging" issue kindly follow the given below steps:
1) Safe mode:-Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key. Note :-To exit safe mode restart the device .
2)Check charger functionality:-Request you to check the charger functionality with a different device or try to charge the same device with a different charger.
Tap on Settings>Tap on General Management>Tap on Reset.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question). Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
I have a year old samsung galaxy m30 phone which does not get charged while it is on. I need to turn it off and then it gets charged. Secondly, battery does no last for a day even there is no use of phone and always on screen is off.
The generic solution you suggested is **bleep** as you must know there is no access to battery unless you take it to authorized service center and secondly I am sure every customer will try alternative charger and charging cable before complaining. So please stop this **bleep**, fix the software bug and provide us the solution asap.
