Jio 5g not working in my newly samsung S23

[ArnabGupta]

Yesterday bought samsung s23. Im unable to use jio 5g. Showing this error. What is the problem. I have tried many things but nothing worked . Is this mobile issue or my Sim card issue . Please help Me .

[ArnabGupta]

Sure man 👨 🙌 👌 🙏

[RiteshTanwarSa]

Bro this same thing happened to me. I was not getting Jio 5g networks on my Sim while if I inserted another Jio 5g Sim of my father it was working fine with 5g networks. So I recommend you to wait a week or change your Sim card. In my case I had switched my from Postpaid to Prepaid and Jio blocked 5g networks in my Sim card for a month and they restored 5g network after a month.

[ArnabGupta]

I will check with orher 5g Sim today man ..

[ArnabGupta]

When the problem solved I'll post here . I hope my jio 5g problem will resolve soon 🥹

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

Note: kindly contact your network service provider once to make sure there is no issue from their end.

Check device network in open area
Check device network mode settings
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on network mode SIM1 or SIM2>> Select network mode
Note: We recommend to set device network mode as 5G/LTE/3G/2G (auto connect) mode.

Check network operator settings
Kindly set device network operator as "Automatically".
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on Network operators>> Select automatically>>
Note: We recommend to set device network operators as automatically.
Tap on OK>>Registered on network.

Check SIM cards
Kindly do check same SIM card in another phone or another SIM card in same phone to verify the issue.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please register your concern in the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

[ArnabGupta]

Issue solved by calling customer care jio

[itsrup]

Same problem Mann...