Original topic:

Issues while using modes - sleeping

(Topic created on: 06-30-2023 02:44 PM)
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TimonN
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Hi Guys,

I recently started using modes in my S23 (Green , 8/256GB variant).
Earlier I never used such features on Samsung phone but used on LG and old Nokia Symbian phones.

I created Sleep mode which will make phone go to power Savings, do not disturb and some more settings.
I have set condition as time 11PM to 7AM.

Now I observed 2 major issues with this.

1) Sleep mode turns on and does things it is supposed to at 11PM , but it doesn't revert back to normal at 7AM. I have to do it manually which defeats purpose of this automation.

2) Also phone changes to LTE/3G/2G during mode but even after manually stopping mode it remains in that. So it does not revert to 5G/LTE/3G/2G

Please attached screenshots for mode details which I am using.

Let me know if I am missing any steps.

Please note that this mode I have set from Sunday to Thursday only. Still it doesn't work as expected.


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11 Comments
cs_member10
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application>Support>Type your query>Ask a question/Tap an error report>Send)

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.
 
Warm Regards,
Samsung Customer Support 

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TimonN
Expert Level 4
Others
Which error log?
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