HIGH RESOLUTION VIDEO NOT PLAYING

[Kadrakesh]

Any suggestions because high resolution video are not playing even if ia had transferred from Samsung S22 to Samsung A52S

[MonK11]

What's the resolution?

[Kadrakesh]

UHD 2160x3840

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[mHappiee]

Maybe try different video player like MX player