I habe seen many people on internet claiming that their brand new buds3 pro has an issue where earbuds don't connect with charging pins and its doesn't charge at all. Some people face this issue with ri8 bud some with left bud, but mostly with ri8 bud and even i am facing the same issue. Even we are not sure that this is technical issue or issue due to design of buds3 pro.
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
1. Charge my Galaxy Buds: To charge the battery in your Galaxy Buds use the following steps. - Place the earbuds in the charging case (do not use if wet or dirty) - Connect the USB cable to the charging case or use a wireless charger. - Both earbuds and case charge simultaneously - Use only Samsung charging devices for optimal battery life - Device and charger may become warm during charging, but this is normal - Do not disassemble, modify, or repair the device - Keep magnetic stripe cards away from the device or charger to avoid damage
2. Monitor the charge status: When you connect the earbuds and charger case the LED indicators will flash certain colors to indicate the battery level. • Green: Fully charged. • Red: Charging. • Flashing Red: Charging error. Reconnect the case and earbuds. If the error occurs again, contact a Samsung Service Centre for service support. Note: You can check the battery level for the case and earbuds in the Galaxy Wearable app.
3. Wireless PowerShare: To wirelessly charge your Galaxy Buds with Wireless PowerShare, you need to follow these steps:
1. Activate the Wireless PowerShare feature on your phone. 2. Place your phone face down and put the compatible device (Galaxy Buds) on its back to start charging. You'll hear a notification sound or feel a vibration when charging starts. If you want to enable Wireless PowerShare mode manually, here's how: - Open your device's Settings. - Scroll down and select "Battery and device care". - Tap on the "Battery" option. - Select "Wireless power sharing" and turn it on by activating the switch. Please note that Wireless PowerShare is compatible with most Qi-certified devices.
In case the issue still occurs, kindly visit the service centre for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
