t2mkn
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08-22-2017 03:17 AM in
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6 Comments
t2mkn
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08-22-2017 03:42 AM in
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Solved the issue by booting in Recovery Mode (Power + Volume up + Bixby) and selected, Clear cache.
admin_
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08-22-2017 02:34 PM in
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Thank you for your query. The relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
sabbysingh
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08-23-2017 01:11 PM in
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im also facing the same issue. pls revert of you have found any solution to it.
t2mkn
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08-23-2017 01:17 PM in
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please see my comment above for the solution i found.
sabbysingh
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08-23-2017 01:31 PM in
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ya tried that but bixby gets opened up after that.
t2mkn
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08-23-2017 02:29 PM in
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u need to shutdown the device. then restart by pressing those three buttons together. this will boot the device in recovery mode where u will be able to select "clear cache" option using volume up and down button to negotiate and power button will act like select or enter button. it will ask for confirmation, there select yes. then the device reboots.