Original topic:

Facing Problem while using Whatsapp clone.

(Topic created on: 06-18-2021 09:44 PM)
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Lovleen7776
Active Level 4
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Others
Hey there, there is a huge problem while using the dual whatsapp. All the media files are not shown in gallery or in my files. Actually I want all my data back. I'm unable to forward any document/file/media. This is a huge problem that I'm facing. Whatsapp is not working properly. I backed up all my data and then I reinstall the whatsapp clone but for a while I'm glad to see my all data back but It's just for a while after few seconds it shows the error picture and suddenly all my whatsapp media removed. 

Please solve it as soon as possible. 
3 Comments
Lovleen7776
Active Level 4
Others
Hope this will help uScreenshot_20210623-213203_Samsung Members.jpgScreenshot_20210623-213155_Samsung Members.jpg
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cs-member13
Expert Level 4
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Lovleen7776
Active Level 4
Others
How to attach error log
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