Original topic:

Network problem

(Topic created on: 06-18-2021 11:33 PM)
253 Views
NazrulIslam01
Active Level 3
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Others
My Samsung a51 mobiles (Airtel sim) Network is not connect 4g autocratic,,, when I restart my phone then connect 4g but after sometime autocratic connect 3g,,, why,,please help 🥺🥺🥺🥺

image
First sim is Airtel and second sim is Banglalink,, 
and my area is in 4g coverage 
5 Comments
AYush2313
Active Level 10
Others
Ask you carrier it's not phone's issue
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squadkid42
Active Level 7
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Please raise complaint on airtel thanks app help center
HECKER_Sr
Expert Level 3
Others
Bro it's an network chipset issue. I also faced it whenever I try to connect both sim to dual 4G one primary sim is in 4G stable but the secondary sim card is shifting randomly to 4G-2G-3G and so on. Can't fix that and asked Samsung to fix this issue but they didn't😔
Others
Install samsung band selection app from playstore
And select lte only option
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cs-member13
Expert Level 4
Others

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve your device network issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-network-issues/#:~:text=1%20Check%2....

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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