Is any one else surprised hiw samsung just disowned its loyal customers and didnt even tried to help in incident where they suddenly decided to change the policy for extended warranty period in 300 days wothout notifying the loyal customers.
It was like they didn't wanted to extend warranty as in that comoany must be suffering expense in replacing parts rather to just let our warranties get vpid and either we repair or buy new device.
To the surprise was they can roll so many offers notifications, sms, but not once they rolled a notficiation or sms about change in such big policy.
Also its service centers have been not following covid guidelines and neither are their priority desk for flagship device. When i went to service center for extended warranty she was attending 2 customers on 1 desk and the guy beside me was bot even wearing mask.
After S3,S5,S8,S9,Note20 Ultra,S21 being loyal to a Brand doesn't mean anything to samsung,
Yup, I was so confused about how the days got reduced all of a sudden. I even posted the issue here and not even BAs had a clue(not that most of them are helpful anyways). This policy without intimating the customers is nothing short of breach of trust and a cheap trick to escape from responsibilities. Further, it shows that they are not confident of their products. I think they are certain that their products won't last 2 years so extending warranty may be expensive for them. Anyways a shameful and cheap trick.
True, even there centers and stores staff does not know about these, i was going for s22 when it releases but now these is last samsung phone i will ever use.
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Recently, I had a horrible experience with Samsung customer service. I bought a Galaxy M51 phone. When the phone was under warranty period it had problems two times. Once the screen was cracked, repaired with payment, and another time signal issue was there, repaired at free of cost. Both were done from the Samsung service center at Bhuj. Both the times service was quite fast and the service people were very much supporting. They convinced me to get the extended warranty for a year. I got that. Then we moved to Mumbai and again it faced a charging issue. As it was under extended warranty, I sent it to Samsung service center through Servify pick up and drop service. Now this time the Mumbai service team created a problem. They claimed that the mobile was opened by a third party. It tried to convince them that it was serviced by none other than Samsung. But they did not respect their warranty. If the mobile is under warranty, why shall I go to the 3rd party service? I contacted Samsung service Delhi through FB. After following all the communication, they said the same thing as their service center.
They sent me some photographs as proof. I could not understand that. Then I informed the whole incident to the Samsung service center Bhuj. The Bhuj person was very cooperative, initially he checked the photos and said there was no issue Mumbai service center should repair this under warranty. Then I made a conference call and connected with both the parties (Bhuj and Mumbai). Initially the Bhuj person was trying to convince the Mumbai service person, but the Mumbai service person was very adamant. Ultimately the Bhuj service person also said he could not do anything in this situation.
It is very pathetic that Samsung does not honor their own warranty.
Then they informed me that if I want to repair the mobile I have to pay. I asked for the amount and it was ~ Rs. 12000. Initially I agreed, but after waiting for 4-5 days there was no update then I called the Mumbai service center and asked them to return without repair.
They returned after 3 days, then I sent that mobile to the local mobile repair shop. They charged me only Rs. 3000, Mobile is running well, and the data was intact. Earlier Samsung told me that I would lose all data.
This is the service standard of Samsung. They are cheating customers in the name of extended warranty and even a local mobile repair shop is better than this so-called service center!
Now I decided not to buy any Samsung products. I was planning to buy a Samsung TV, but due to this I changed my mind and instead bought a Oneplus TV.
