Original topic:

Display green line issue

(Topic created on: 10-11-2024 10:59 AM)
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Rbsh21
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Display's green, white, pink line whatever, it's quite a long time now. So my question is what step samsung has taken regarding this problem except their 'S' series? We the midranger is not important to samsung, what samsung is trying to say. Isn't it? I had A71, I faced the same problem but samsung had not taken any step. It's quite disappointing after use samsung for more than 12 years. Till now samsung is ignoring the midrangers. What the users should do who are facing the problem? I think samsung should value of our 1 rupees. People earn their daily wages after their hard work. Everyone is not a businessman. People buy a smartphones for atleast 3-4 years. If the faced green line issue after few days then what is the difference between a chinese phone or samsung. I think a chinese phone providing a better stability now these days. We are updating our phones for a better stability then we are getting a green line which distroying our hard earned money. 
I think samsung has to take a proper step for the midrangers. We are also the users, it has to be clear by the Samsung. And a clear message has to deliver to our every users by sms or a clear way
I expect Samsung will come with a proper and a satisfactory answer 
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https://r2.community.samsung.com/t5/Tech-Talk/Tips-to-get-rid-of-green-line/td-p/16284054?src=ShareB... Read this post.
Please mark as resolved by tapping 3 dots in top right corner of my comment if this was helpful to you 😊
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cs_member10
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We want to inform you that it is our best endeavor to provide you with an impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized. The issue could occur due to usage and various factors, in case there is any kind of issue then we are always helping our customers to resolve their issues. However, we are taking your valuable feedback regarding display replacement policy. Furthermore, If you facing a line issue on your devices. So, we would request you kindly visit the service center and inspect your device with the technical team end, they will provide them with all the information in a better way after inspecting the device physically and the repair can be done on chargable basis only.

You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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