Can't able to connect sony Bluetooth headphones

[aadvika]

Can't able to connect sony Bluetooth headphones 

[_Jatin_]

Your phone dosent support the headphones Bluetooth technology in headphone.
For eg-The headphone is of Bluetooth 5.2 and you phone only supports upto 5.1

I Hope you understand
If you did so mark it as

[Members_vjV4iDj]

Hello

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query kindly perform the following steps to resolve your issue.

Reset app preferences: Settings > Apps > More option > Reset App Preferences.

Clear cache: Settings > Apps > Menu > Show system apps > Search and type "Bluetooth" > Bluetooth > Storage > Clear cache > Clear data > OK.

Reset settings: Settings>General Management>Reset> Reset all settings to their default.

Reset network settings: Reset Wi-Fi, Bluetooth, and other network settings to their default.

Check the device by connecting other headphones: The easiest way to figure out what's causing the issue is to try other headphones on your phone or try your current headphones with another device.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support