Original topic:

Bug fixing

(Topic created on: 05-20-2026 04:15 PM)
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Murshith
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After the new One UI 8.5 update on my Samsung Galaxy S24 Ultra, the dialer app has a problem. When I am using apps like YouTube, Instagram, WhatsApp, or games, the incoming call popup appears on the screen. When I answer the call from the popup, the dialer app opens in full screen automatically.

In One UI 8, I did not have this issue. Please fix this problem in the next update.
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cs_member10
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As you are facing multiple issues on your device, kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve the issue.

Path: Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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