8 escalation email send to CEO support email no response

[JPSR]

Hi ,

I'm facing the problem.morethan 2 months I reached CEO mail I'd no response getting can some suggest any other way to get my problem resolved.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As we have checked your case has already been highlighted to the senior escalation team and they will connect you on priority.

Warm Regards,
Samsung Customer Support

[JPSR]

Thanks for the response it's unfortunate that wrong information updated and delayed more than 2 month irrespective of numerous call to service center and 8 mails to CEO escalation mail ID let's trust the same