Why video is muted??

[jsonFE]

whenever I play a video in the SE 20 FE Gallery, the audio is muted (bummer!) and I have to tap the mute icon to get sound which means I can never hear the sound from the start. How can I change the setting so that videos ALWAYS play with sound?

TIA 

[RishabhJangir]

It's for convenience,cant be changed 😊

[jsonFE]

Lol..wht is convenience in it. It's so frustrating.

[RishabhJangir]

As you watching photos in gallery in a room where anyone is doing something important else someone is sleeping and a sudden sound can destroy their sweet sleep

[ŞàyáņĐàn]

You may use it...
For videos only....It's better if you install & use Samsung’s own Video player app from Galaxy Store...
"Samsung Video Library"...
📎link: https://apps.samsung.com/appquery/appDetail.as?appId=com.samsung.android.videolist&cId=000005381359

[jsonFE]

Yes, that will be one of options. My concern is specific to Gallery folder. I feel it's bug and needs to be look into.
I have raised it with Samsung team and they are checking.

Thank you for your reply 😊

[Thiaga]

Any reply on resolving the issue of muted videos on gallery and for videos sent on whatsapp? 

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[jsonFE]

Hi, I have logged it on 26th. I am yet to receive any updates on progress. If you are part of team please check.
Thanks!!

[Seasponge]

Did you ever get a reply from Samsung, or find a solution anywhere? It's such an annoying setting.