We apologize for the inconvenience you are facing. We understand your concern and will help you resolve this. Kindly follow the below troubleshooting steps to resolve your 5g connection issue:-
1. Check the 5G data plan & SIM card from your Network Provider. If your phone does not connect to a 5G network even though it supports 5G, 5G service may not be included in your data plan. You can use the service only if you are subscribed to a 5G data plan serviced by a network provider.
Check with your carrier to make sure you have the correct data plan. Also, make sure you are using the SIM card that came with your phone or a 5 G-compatible SIM provided by your carrier. Older SIM cards may not be provided by your carrier. Older SIM cards may not be compatible with 5G plans.
2. Enable 5G on your phone. You can check Network mode to make sure that your phone has 5G enabled. Follow the steps below.
Step 1. Open Settings and select Connections. Step 2. Select Mobile Network. Step 3. Tap Network mode and then select the option with 5G connectivity.
3. Mobile network mode Make sure that you are in a 5G coverage area. Currently, 5G services are only available in certain regions, but more regions will be serviced as 5G infrastructure grows. Even if you are in a 5G service area, you may not be able to use the 5G network service depending on the network conditions of your network provider.
For more information on 5G network coverage, contact your network provider.
4. Restart your phone. If the 5G network does not connect even with the above methods, turn off the phone and turn it on again.
Step 1. Swipe down on the screen to open the Quick panel. Step 2. Tap the Power icon, and then tap Restart.
In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
