Original topic:

Life to wake not working in New s21 plus. Out of 5 tried it works once

(Topic created on: 06-27-2021 01:15 AM)
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rahuls21
Active Level 1
Options
My Galaxy
Dear Team, 

I boutght s21 plus on 23.06.2021. It is noticed that the lift to wake function does not work properly. Out of 5 tries, it works once. My software is already updated. 

Never expected such lacuna in samsung's flagship device attest. Really disappointing. 

Regards,

Rahul
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3 Comments
AsadLion
Active Level 6
My Galaxy
Check by removing back cover/case
If issue solve. Its maybe issue with back cover/case.
Purchase a good one in which grip sensor works. Like soft silicone case. Hard plastic case wont work properly becoz its hard

This feature works like this" lift phone and turn screen towards you and see screen".

For people who dont know where this feature is available, Can turn on or off this motion sensor from
Settings> advanced features> motions and gestures> lift to wake
If its not available there, then it means your phone doesnt have grip sensor
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rahuls21
Active Level 1
My Galaxy
Tried without cover as well. Still not working
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cs-member13
Expert Level 4
My Galaxy

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for your inconvenience. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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