Camera issue

[Ayushmaan_tyagi]

When i click photos from whatsapp it cropsa utomatically and when i do it with the general camera it works good. I am using galaxy m31 and i do got A51 too but the problem is only with m31 

A51 works fine with whatsapp.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and perform following methods to resolve the Camera issue:-

1. Please clear data or cache of Camera Application(Tap Settings > Apps > Camera > Storage > Clear Cache/data).

2. Check device in safe mode:- Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode: Press and hold the Power key, when Power off icon appears>Press and hold the power off icon.
To Exit safe mode: Restart the device.

3. Reset the Device :- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset:- Settings>General Management>Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Ayushmaan_tyagi]

I did both the things but it can't help.