Original topic:

Network issue

(Topic created on: 01-14-2024 08:10 PM)
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ARUPB
Active Level 3
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Kolkata
My s22 ultra facing network problem in ground floor room,emergency service/no service will be activated,but in that place another mobile will work properly with 4g.please solve my problem,there issue with network ic
12 Comments
cs_member10
Moderator
Moderator
Options
Kolkata

Dear Samsung member,

Greetings from Samsung customer support.

Kindly follow the easy troubleshooting steps which might help to solve the issue.

Check device network in open area

Check device network mode settings
Please follow the below steps.
Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on network mode SIM1 or SIM2.
Step5: Select network mode.
Note: We recommend to set device network mode as 5G/LTE/3G/2G (auto connect) mode.

Check network operator settings
Kindly set device network operator as "Automatically".
Please follow the below steps.
Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on Network operators.
Step5: Select automatically.
Note: We recommend to set device network operators as automatically.
Step6: Tap on OK.
Step7: Registered on network.

Check SIM cards
Kindly do check same SIM card in another phone or another SIM card in same phone to verify the issue.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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ARUPB
Active Level 3
Kolkata
All steps i done it,but issue not solved.....also I visit service center.....but they say at first they reset the software,and next open the mobile for hardware check.....I know that network ic is damaged and service center not repair the ic....they only changed hole motherboard...which cost approx rs.35000.
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param1212
Active Level 1
Kolkata
Same issue after update s22 ultra network not work show emergency calls only
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