S24 ultra airtel sim 2 showing roaming

[Aj_style]

I am not able to remove roaming from sim2 on s24 ultra (using airtel 5g esim).

[Wodehouse]

Removing roaming from SIM2 on your Samsung Galaxy S24 Ultra with an Airtel 5G eSIM can be a bit tricky. Here are some steps to help you resolve the issue:

Troubleshooting Steps
1. *Check network settings*: Go to Settings > Connections > Mobile networks > SIM2 (Airtel 5G eSIM). Ensure that the "Roaming" option is turned off.
2. *Disable data roaming*: Go to Settings > Connections > Mobile networks > SIM2 (Airtel 5G eSIM) > Data roaming. Ensure that data roaming is disabled.
3. *Reset network settings*: Go to Settings > General management > Reset > Reset network settings. This will reset all network settings to their default values.
4. *Check with Airtel*: Reach out to Airtel's customer support to confirm that roaming is disabled on their end. They may need to update their system to reflect the changes.
5. *Restart your phone*: Sometimes, a simple reboot can resolve connectivity issues.

Additional Tips
1. *Ensure eSIM is activated*: Verify that the Airtel 5G eSIM is activated and working correctly.
2. *Check for software updates*: Ensure your phone is running the latest software version.
3. *Visit a Samsung authorized service center*: If none of the above steps resolve the issue, visit a Samsung authorized service center for further assistance.

If you're still experiencing issues, please contact Airtel.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[iamSUHAIL]

Might be your sim belong to another state and you are in another state. If no then deactivate sim and bring new sim with same no from store.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Kindly reset the network settings. Settings> General Management> Reset> Reset Network Setting.

● Reset settings- Path: Settings>General Management>Reset>Reset settings.

● Clear app cache through Device care:
Tap on Settings>Device Care> Storage> Clean Now.

● Kindly check the same SIM card in another phone or another SIM card in the same phone to verify the issue.

● Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support