Original topic:

Need help for enabling UHQ upscaler for better sound quality

(Topic created on: 05-19-2024 10:28 PM)
457 Views
Mrsamsung07
Active Level 3
Options
Hyderabad

image

( UHQ upscalar) I dont know what happened to this feature . First it said that connect headphones to the enjoy the feature . But i cannot acess the feature even after connecting my headphones? Can anyone help me or its a bug in UI? 
Team samsung please this problem 
( latest A55 /5G) 
6 Comments
tahsin2804
Active Level 3
Hyderabad
Same prblm bro. Mine is S21
sukhjinder_07
Active Level 8
Hyderabad
U have to connect wired headphones instead of wireless
0 Likes
cs_member10
Moderator
Moderator
Options
Hyderabad

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

0 Likes
sayeedAshrafi
Expert Level 2
Hyderabad
Same in my A73
Tech-CA
Active Level 8
Hyderabad
Connect headphones
anu73
Beginner Level 2
Hyderabad
Can you use buds 2 pro ?
0 Likes