Z flip4 screen freezes and other issues

[Ankita1995]

Hi,

I am facing issues for the past 2 3 days on my Z Flip4 whcih I bought almost an year ago. The issue started with screen freeze. If I flip on my phone the screen remains black and nothing happens even if I press volume button or try to unlock it. After couple of seconds it works fine. Everytime something or the other issue comes up when I'm opening the flip. Sometimes the colors of the screen becomes weird high contrast. Today the screen went full red/orange shade as displayed in thr attachment. When I locked and unlocked it again it became fine. Also noticed while flipping the phone half way the screen voes black for few seconds and then comes up again. This never happened before.

[goodthings]

Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[Ankita1995]

Thanks for the reply but it didn't work. Still facing the same issue.

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and go to service center for resolves this issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[JARVISRishabH]

Try To Force Restart Your Device.. Press The Power key And Volume Down Key At the same Time For 10 Second....

[Ankita1995]

Had done this so many times already but it doesn't help.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support