I am using z flip 5 mobile phone and I am facing touch freeze issue and I am using my mobile phone with wireless mouse and from mouse it is running quite good but it is not running through our hands....my front screen of flip phone is working but the main screen touch not working but fingerprint volume rocker is working and all activities can be done through mouse.....Now my phone is out of warranty and having 0 physical damage.... Touch costs around 30k....after updating my mobile phone i started facing this problem.....Now what can i do...
As per your concern, we would request you kindly perform the following steps to resolve your issue.
● Remove the screen protectors and cover from the device once and check the issue after restarting the device.
Path: Press the power and volume down keys simultaneously for a few seconds.
● Clear app cache through Device care: Settings > Device care > Storage > CLEAN NOW.
● The clear cache memory of a particular application: Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.
● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.
● Check space availability: Settings > Device Care >Storage.
● Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.
● You can reset your device by following the steps. 1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. 2. Remember the Google password before resetting the device because it is required during initial setup. 3. If you do not remember then advise to reset (Forgot password) his/her Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appriopriate issue category> Type your query and send).
Dear team, I have done every troubleshooting steps which is shared by you but still issue not resolved, I have also shared a log file which is mentioned in above message
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
