The call volume decreases after picking up the phone in hand

[SamFlip5]

Hello, I'm experiencing an issue where my phone's (Flip 5) ringtone volume significantly decreases when I pick up the phone in hand, even with the volume settings at their maximum. Similarly, the ringing volume is very low when my phone is in my pocket, despite the volume settings being high. I've already restarted my phone several times and disabled the mute gesture. Could you please advise on how to resolve this?

Also, to add that after picking up, when I open the flip (Flip 5), the sound is back to normal volume level.

[Wodehouse]

The issue you're experiencing with your phone's ringtones volume decreasing when you pick up the phone or when it's in your pocket is frustrating.

Potential Causes
1. _Proximity sensor issue_: The proximity sensor might be malfunctioning, causing the phone to incorrectly detect its proximity to your body or other objects.
2. _Pocket mode or gesture issue_: Some phones have a feature that reduces the ringer volume when the phone is in a pocket or purse. This feature might be enabled on your phone.
3. _Software glitch_: A software bug or glitch could be causing the issue.

Troubleshooting Steps
1. _Disable Pocket mode or gesture_: Check your phone's settings to see if there's an option to disable Pocket mode or the pocket gesture.
2. _Calibrate the proximity sensor_: Try calibrating the proximity sensor by covering the sensor (usually located near the earpiece) with your hand and then removing it. Repeat this process a few times.
3. _Reset phone settings_: Reset your phone's settings to their default values. This will vary depending on your phone model.
4. _Clear cache and data_: Clear the cache and data of the Phone or Settings app.
5. _Check for software updates_: Ensure your phone is running the latest software version.
6. _Perform a factory reset_: If none of the above steps resolve the issue, consider performing a factory reset.

Additional Tips
1. _Check your phone's manual_: Consult your phone's manual or manufacturer's website for specific instructions on disabling Pocket mode or calibrating the proximity sensor.
2. _Visit a authorized service center_: If none of the above steps resolve the issue, visit an authorized service center for further assistance.

As phone model is not specified a general trouble shooting is presented.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[SamFlip5]

Thanks for the prompt response. Updated phone model to Flip 5. Also, to add that after picking up, when I open the flip, the sound is back to normal volume level.

[goodthings]

Please reset all settings of your's device in general management settings also reset call settings also Flight ✈️ mode on n off one time also optimize your's device in device care too then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[SamFlip5]

Thanks for the prompt update. Updated phone model to Flip 5. Also, to add that after picking up, when I open the flip, the sound is back to normal volume level.

[goodthings]

Your's most welcome.

[goodthings]

Your's most welcome to here.

[test_test]

398🙏

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Disconnect anything plugged into the headphone jack like, a selfie stick, headphones, Bluetooth, etc.
Remove any third-party case, protective films, or any other accessory that usually comes in contact with your device.

● Check device volume settings: Tap on Settings > Sound & vibration>Volume > Drag the volume adjustment bar left or right to increase or decrease the device volume.
To verify, play music and check the music sound. If the sound quality is good, then your speaker is working fine.

● Clear Sound Picker data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Sound Picker> Storage> Clear data of Sound Picker.

● Clear Sound Alive data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Sound Alive> Storage> Clear data.

● Clear Adapt sound data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Adapt Sound> Storage> Clear data.

● Reset app preferences: Settings> Apps> Three dots> Reset app preferences> Reset.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support