Service centre asking for money even if phone malfuntioned on its own

[jinesh117]

Dear samsung team i have tried all the platform to get the matter resolved but no response 

I am facing issues with my fold 3 which is 1.5 yrs old,after showing to service centre they are asking for 52000 rs to repair the phone.

The question i ask is why your flagship phone malfunction when you brag abput your quality but only in your marketing not in your product.

After talking with your ceo help desk they assingned a case manager who tells samsung will not take any responsibilty and customer has to pay even if they accept it is their fault as it is company policy.

When asked to connect with higher authority he responded cannot be done as it is also company policy and he and his team is the final authority 

They asked to pay 41000 rs,

But why should i pay a bomb amount when it is not my fault.

Samsung using cheap quality internal things which a normal customer cant check and only faces once the warranty period is over so that customer has no option.

Same issues are being faced by a lot of people as seen on lot of platform postings.

Taking a flagship phone means it will not malfuntion unless any external damage for 4 yrs at the least.

Please show some ethics and respect towards customers hard earned money and focus on customers rather than only for profits by stealing customer money in the name of service by giving faulty phones.

Hope to get a good response.

[Alex_Paul]

You have to pay because your warranty period has been overed.

[Alex_Paul]

You should never purchase a folding phone, it's just for to make brand vibe. Otherwise it's a junk. I know you love it & it's pocket friendly...❤

[jinesh117]

Agreed... but trying hope samsung have some ethics and will either repair or replace free of cost as it should be there resposibilty....or else they just lost a loyal customer

[Alex_Paul]

Hmm, by the way, how's whether up there?

[RajanSavanna]

Same issue i have faced just 1 day after the warranty finished it was not unfolding flat, service center is asking 53k to fix the hinge now with in 3 months the inner display also gone, it is such a waste of money all fold phones are having same problem either display or the hinge also, now the question is if i pay 53k for repair what is the guarantee it can last for atleast 2 years

[jinesh117]

I asked them to put on mail regarding the guarantee, but they are saying no guarantee...

Basically we as customer have to be harassed so that samsung can earn profit as they are not phone company they are a service centre

[RajanSavanna]

Even i have tried to send an email to samsung no proper response, i have asked to service what is the guarantee of this part they said only 3 months and that also have term and conditions, basically they know if hinge issue or display issue occured basically put everything on customer

[jinesh117]

Try sending a email to ceo desk, will go in vain but atleast let them have as many emails as possible...

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).

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Warm Regards,
Samsung Customer Support