Notification Bar/Quick Panel comes down when Pho e is taken off from ear

[VinayC]

I have been facing this issue where the notification Bar or Quick Panel comes down when the phone is taken off from ear while on call or after the call ends. Has anyone else observed it or is it me only?

[Phoenix__1]

I have the issue with proximity sensor , i have turned the accidental touch protection still it get touched (not working properly)

[VinayC]

I think this is happening after last 2 or 3 updates in One UI 6 or 6.1

[Phoenix__1]

Yeah , i remember when i first buy my phone it was not happening but since last updates im facing this .. is it possible that some feature can get bad after sometime ??

[VinayC]

Looks like some bug, they must have added something in calling like call assist and that code might be affecting it. Could be anything. But at least now I know I'm not the only one.

[Phoenix__1]

Yup your problem is not only faced by you , i also have faced this and i guess it happens due to proximity sensor not work properly and our ear get touch to it

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that this is the concept of Samsung devices when the Accidental touch protection enables the notification Bar or Quick Panel to come down when the user receives/dials calls.

Warm Regards,
Samsung Customer Support

[VinayC]

How can I stop this?