My Z Flip 6 started resterting in loop

[Milankar]

My Z Flip 6 started resterting in loop om 5thSept, until the battery is drained, also notices green lines in the diaplay many time duting this period. I've handed over to service center & they said they are replacing the display. Do u think they should replace the motherboard as well? This is not what I expected..!!!

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[PT02]

if your phone in warranty they should replace your phone

[Milankar]

They are not ready to replace the phone at all. Just said, they'll replace the Display only. It's been a week they didn't do that also, saying the part is not available.

[PT02]

It is ok if they ready to replaced the display.

[atishayjain]

Its a company policy if device is under 15 days if activation its going to be replace .. or you should contact shop from where you purchased it ..they will have rights to replace it .. if not listening contact customer care ..

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that Samsung service center has highly qualified and certified teams who inspected the device on different- different parameters and they have guided you through the information regarding the part replacement after the physical inspection of your device. So, we would suggest you please cordinate with service team for further information.

Warm Regards,
Samsung Customer Support

[Abhirsawant]

I must express my frustration with the reply. While I understand that policies exist, it's disappointing to see Samsung hiding behind these guidelines rather than addressing the issue directly.


I purchased a flagship device, the Galaxy Flip 5, and shortly after the warranty expired—by only 5 days—I encountered a serious hardware issue. This is not an isolated case of misuse; the problem is clearly related to the hinge or the display, which has affected the core functionality of the phone. To make matters worse, I’ve seen other customers report similar issues, including with the Galaxy Flip 6. This suggests that this is a recurring issue with these models and should be addressed by Samsung regardless of warranty status.


I am not asking for something unreasonable—only that Samsung, as a premium brand, stands behind its products and customers, especially when such a significant issue arises just days after the warranty ends. If Apple can demonstrate such flexibility, Samsung should certainly be able to do the same for its loyal customers.


Instead of repeating "company policy" and closing service requests, I urge Samsung to recognize this as a recurring hardware issue and provide real support to affected customers. As a flagship phone owner, I expect more from Samsung in terms of both product reliability and customer service.


I hope for a more meaningful response this time, with the expectation that Samsung will step up and do the right thing.

[Abhirsawant]

same issue on my galaxy flip 5