Green line issue after updating to oneui 7

[matureakshay]

I have got green lines issue on my inner screen just 1 hour after updating to one ui 7

There was no physical impact to the phone from past few days, no warer intake as well

What can be done now? Does samsung provide free screen replacement for z fold 5 ?? Even if its out of warranty??

Please guide me

[XIICOMMANDERIIX]

Contact a Samsung customer and ask them to hand over their phone to higher authorities, then explain everything to them.Or you can mail them on their gmail.

[gurujyoti]

Yup but single scratch your game over

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[matureakshay]

Can you please elaborate how to do that?

[goodthings]

Please go to main page of Samsung Members App, click on support, click feedback, click error report then follow instructions on screen. Log files automatically send by system immediately after send error report but don't close Samsung Members App during this process untill complete. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power buttons on the device after by pressing power for 5-7 seconds.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Sagarmodi2011]

Ask to Samsung Care for Replacement... if they refused Change Inner Display's Belt.... This is Belt issue...... It's cost around 3k to 4k.....

[ram_ram]

No such case still now Samsung service center don't provide free replacement for display