Original topic:

Facing blackout issue after the UI update.

(Topic created on: 04-24-2025 11:07 PM)
255 Views
AsmitaM
Active Level 1
Options
Galaxy Z
I have been facing this blackout issue after my UI update. My oiter screen is working oky but the moment I open my phone the inner screen is showing a blackout and it takes 1 min time to show the screen or many a times it takes a lot tap on the phone or continuously pressing the power button and then the phone starts also a new issue that i am started facing is when i am using the inner screen the screen hoes blackout for a second. Also while i fold my phone to 90° angle and try to use it the screen goes black and i cannot use my phone in fold. Like normally a youtube channel if I want to fold my phone and see the screen the screen goes black and i cannot use it completely. I have to open my phone wide straight to use the phone. Tgus issue is only after the UI update and my phone is within the warranty period but still the samsung service centers have refused to help me with my issue just because my phone has a small dent on the outer corner which i got after this blackout issue. And taking this point in hand the customer supprt is not resady to help my and stating that because of the sent on your phone the watranty period on my phone is void. Which is very sad to hear for a samsung premium phone user. Z flip 6 my phone is a very premium phone of samsung and still no repairs no solution for problem which i am facing after their UI update which is compeletely their fault. Please help if someone can.
12 Comments
unaispvd
Beginner Level 2
Galaxy Z
Ui
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CipherChip
Active Level 10
Galaxy Z
Did you one restart or reset your phone once?
0 Likes
vimal8657
Beginner Level 3
Galaxy Z
🔥🔥🔥🔥🙏🙏😂
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AsmitaM
Active Level 1
Galaxy Z
I did, i did factory reset but the situation is still the same.
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AsmitaM
Active Level 1
Galaxy Z
They are not helping.
0 Likes
AsmitaM
Active Level 1
Galaxy Z
I will
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AbHAY00110
Expert Level 5
Galaxy Z
Globally complain issue kr dijiye
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cs_member10
Moderator
Moderator
Options
Galaxy Z

Dear Samsung Member,

Greetings from Samsung Customer Support!

We have highlighted your concern to the dedicated team for further discussion on the case. They will contact you as soon as possible. You are our valued customer, and we appreciate your patience in this regard. We assure to provide you with the resolution as per the Samsung guidelines.

Warm Regards,
Samsung Customer Support

 

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