As per your concern, we want to inform you that Netflixe is a 3rd party application that is not from Samsung. As we are trained to handle Samsung software and hardware-related troubleshooting, we advise you to contact the respective application software support.
You can reach the app developer through the email channel for which you please login to Play Store> select more option> select installed app> click on read more. If you have any queries regarding apps developed by Samsung, we will be happy to help you.
