SAMSUNG Z FLIP KEEPS ON SHUTTING DOWN WHEN FLIPPING IT CLOSE

[dibsy]

Anybody has the same problem?? Didnt drop my phone or whatsoever but it suddenly starting to shut down basically everytime i flip the phone. However,it won't happen when I'm charging it.. 

Ask the customer service but they said that they'll "look into it".. like for how long?? Cause I need to use my phone

[SaíChaítanya]

Ho gosh, i got into list, guyz experienced tell what can be done in single line😂

[Rbrungi]

Hi,

Did anyone got the solution for this issue, I am also facing the same problem....it's been 7-8 months i bought this mobile...

Please help me in resolving this if any one have the solution.

[sr80]

I am having the same issue. Because of the scrach on the back side of the hinge the Samsung also doesn't accept the warranty. I also attach the photo of a scracth so you can se it what is the problem. I have this scratch about 6 months but the phone is having this issue now, so in my oppinion this scratch has nothing to do with this problem. I am also very disappointed with Samsung response.
For now I am havng the phone connected to the power bank all the time and it works fine but this is not a permanent solution.

[NicoleC]

Wait, now my phone needs a lifeline to work, I'll need to walk with power banks just to keep it on 😑 well, that's a bummer, at least you helped give a temp solution!

[cs_member8]

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

There are two methods to disable the auto-restart function
Method 1: From the home screen swipe up or down to access the App Screen > Setting > General Management > Reset > Auto Restart > To Turn OFF auto-restart slide the slider toward the left.
Method 2: Go to 'Settings'>>Tap on 'Battery and device care'>> Tap on Three dots>>Tap on 'Automation'>>Disable 'Auto-restart at set times' if enabled

If you are facing this issue after installing any new application then uninstall that application.
Navigate to the Apps screen and tap on Settings>>Tap on Apps>>Tap on the desired app>>Tap on Uninstall>>Tap on OK

Reset settings: From the home screen, click on Settings>>General Management>> click on reset and then reset setting.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

[KitKat76]

This doesn't work, and you know it doesn't work. When are you going to acknowledge it's a problem and fix the very expensive phones you're selling???

[Lotoole123]

I don t think this problem is a restart issue.  I HAVE to restart it repeatedly if I close it... every time I close it starting yesterday.  Could you possibly recommend a viable  solution?

[Biki99]

Today I'm facing the same issue my phone turned off when I flip it down . Such expensive phone having these kind of issues very hurtful to putting my money into vain . I wish I could have read these comments 8 months back .

[Adam23]

I have the same issue with the Zflip3

And Im so sad about the comments. But I still hope that Samsung will replace it..

[mjarecki]

Mine is now having the same issue. I have also tried the troubleshooting and I shouldn't have to hold the power button eventide it shuts down. And Samsung won't replace it since it's a month out of warranty and they tell to go to a service center and also pay out of pocket to have the issue looked at. It's ridiculous and I can't even upgrade this phone because it's not eligible yet and I don't have the money to pay the amount to even do an early upgrade. My worry is if it keeps shutting down will it stay shut down and then I have no phone. If they know this is an issue there should be something done and not at my expense to fix it.