Original topic:

Major Network Issue After One UI 8 Update

(Topic created on: 2 weeks ago)
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sooooooooooooooo1
Active Level 1
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I recently updated my Galaxy Z Flip5 to One UI 8, and since then, I’ve been experiencing major network issues. I’ve tried all possible troubleshooting steps, including wiping the cache partition and performing a full device reset, but nothing has helped.

The device often shows “Emergency calls only”, and I only get a network signal in certain urban areas. Even then, I have to toggle Airplane Mode on and off multiple times to regain connectivity. At home, the phone is completely unusable on mobile networks — I’m forced to rely on Wi-Fi at all times.

Additionally, even when I have full signal bars, callers often report that my number is unreachable or switched off. This issue started only after the One UI 8 update, and it’s making the device practically unusable for calls. Tried inserting jio, Airtel, Vi nothing helped
12 Comments
Jiyodilse
Active Level 9
Yes after updating one ui 8
Network switch from 5g to 4g at minor cpu load
RedBullRussia
Expert Level 1
Only a new update from Samsung can fix the problems.
Will rolling back to One UI 7 or 6 solve this issue?
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RedBullRussia
Expert Level 1
Yes it will. But how will you do it?
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Odin?
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Akshukl
Active Level 3
I am also experiencing network issues after one ui 8 update
goodthings
Expert Level 5
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
You're welcome to here.
cs_member10
Moderator
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we kindly request you to share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve the issues.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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