Original topic:

Smart switch issue

(Topic created on: 05-20-2025 12:50 PM)
427 Views
shivam_kabey
Active Level 4
Options
Galaxy Store (Apps & more)
Unable to restore contacts via smart switch PC to phone 
Tried by changing data cable 
Reseting mobile 
Reinstalling application on mobile and laptop many times but nothing work
I think their is issue with smart switch 
After installing the app on windows ( without updating) it's showing the backup but unable to restore 
But after updating it's showing no backup even after manually giving the path 
When I reinstalled it it's again showing backup but unable to restore 
I have also attached 2 videos one after installing smart switch and another after updating


If anyone has solution please help
2 Comments
Shonzzzz
Expert Level 5
Galaxy Store (Apps & more)
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy Store (Apps & more)

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we kindly request that you visit our service center. Our technical team will be able to inspect your device physically and provide you with detailed information and assistance.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes