Original topic:

Secure Folder

(Topic created on: 07-13-2025 06:08 PM)
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Sultramoss
Active Level 1
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Galaxy Store (Apps & more)
My Insta is locked with secure folder but now the content is not showing from insta even though the Hide Content toggle is off. Any solutions? I've even reinstalled Insta.
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cs_member10
Moderator
Moderator
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Galaxy Store (Apps & more)

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Sultramoss
Active Level 1
Galaxy Store (Apps & more)
Any updates?
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