Good Lock Home Up immediately going to home screen finder access is not working

[Darushah]

I am on an app and then I go directly to home screen and swipe down for finder access, it is not working. 

However on the home screen if I wait for a second and then swipe down then the finder is working.

Attaching the video where I am showing both the scenarios.

Can someone from home up team confirm if they are aware of this and can they backlog this issue for the fix.

Home up version used: 15.0.01.19

[S_Kumar73]

Ill check ur video

[S_Kumar73]

For me there isn't any issue.

[Darushah]

Sure, let me reinstall home up then

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share the same video clips for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support