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04-09-2017 07:01 AM in
Galaxy SCheck whether it is hardware related or just a software issue. Here are some of the troubleshooting tips you may want to try:
- Take a screenshot and verify if lines are appearing in it as well.
- Go to either Recovery or Download Mode by pressing Volume Up/Down + Power On key when phone is switched off and check the lines.
- Diagnose the screen using Samsung Members.
- Diagnose the screen by dialling *#0*# on the keypad.
- Visit Samsung service center and get your phone checked.
After updating to Nougat, U encountered screen flickering and dark bars on the display that couldn't be fixed even after restarting the device. Before taking my device to Service center, they disappeared but doing the troubleshooting mentioned above, I was pretty sure that it was a hardware issue. I raised a complaint via Samsung's CEO office. The service center confirmed that the screen had to be fixed and they offered me a repair. Well, I rejected it and claimed a replacement. Since I'm the top rated reviewer for Samsung Galaxy S7 Edge on Flipkart, mentioning the same, I was offered with the exception. There's certainly ways to handle things. Try the steps mentioned above and visit a service center if nothing works. Talk to them and in the meantime, drop a mail to the executive team too. You may contact me for any help regarding this. Good luck! :)
Regards,
Paras Lehana