Original topic:

Pink verticle line on screen

(Topic created on: 12-06-2023 09:26 PM)
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yarlagadda
Active Level 5
Options
Galaxy S
Yet once again am noticed pink verticle line on the screen on my S21 5G device, first noticed after 1st November 23 security patch update. Suggest advice members on this instance issue
6 Comments
Galaxy S
Visit service center
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yarlagadda
Active Level 5
Galaxy S
Service centre charges for replacing screen due to October, November month security patch update
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yarlagadda
Active Level 5
Galaxy S
Service centre suggested me for screen replacement on pay
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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yarlagadda
Active Level 5
Galaxy S
Have done reset but of no use if you get error report from the existing device analyse and recommend suggestions earlier for few months without pin verticle line bit after November 23 security patch again appesrs
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yarlagadda
Active Level 5
Galaxy S
Visited service center they are straight away to replace the screen which is chargeable out of warranty, out of country purchase etc., these are the points they discussed. my question is, this device belongs to Samsung, and updated samsung security patch downloaded software after updating this pink verticle line appears on the display screen. Is this support for its users' expectations
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