I upgraded from vivox70 pro. My primary Airtel postpaid SIM is not able to register with S24 ultra. I did the factory reset again but no luck when I check my sim is working perfectly fine in other phones only issue with this phone.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and go to service center for resolves this issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
We would request you to kindly perform the following steps to resolve your issue.
Please follow the below steps: 1: You can try to restart your phone. 2: First, we need to determine whether the error is with the SIM card or the SIM card slot, and You will need to prepare either another phone or another SIM card to perform this.
Either one of the devices will determine the possibility of the issue.
1- Existing SIM card with another phone. If Detectable, Possible, the existing phone's SIM Slot may be faulty. Please send it to the nearest service center. If not Detectable, Possible, that the SIM card is faulty. Please refer to the Telco provider. 2-Existing phone with new SIM Card If Detectable, the SIM slot is not faulty. This may be caused by an existing SIM card faulty. Please refer to the Telco provider. If not Detectable, Possible, the existing phone's SIM slot may be faulty. Please send to nearest service center.
Note. 1: Please restart the phone after changing the SIM card to allow the system to detect. 2: Kindly ensure both testing devices function well before testing.
Kindly contact your network service provider once to make sure there is no issue from their end.
In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
As it was my primary sim and I am at remote location right now for sim service provider as well as Samsung service centre is not within 40 km i activated ESIM for now. Once I am back to my home town I will get the physical sim and will check what was the issue...
