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05-10-2020 02:16 PM in
Galaxy SHi, over the past month my 1.5 year old s9 goes from 15% to 0% in a minute and this happens even if I put it on charge as soon as i get the 15% alert and even if i am not using the phone when I put it on charge.
Are other s9 users facing the same issue?
Any reason/solution for this?
Thanks.
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- s9batterydrain
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05-10-2020 02:18 PM in
Galaxy S- Mark as New
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05-10-2020 02:27 PM in
Galaxy S- Mark as New
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05-10-2020 03:09 PM (Last edited 05-10-2020 03:09 PM ) in
Galaxy S- Mark as New
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05-10-2020 03:12 PM in
Galaxy SFirst clear cache partition from recovery mode.
Open dialer and dial *#0228# and select quick start. It shows an alert and select okay. I think this may solve your problem...
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05-10-2020 04:19 PM in
Galaxy S- Mark as New
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05-10-2020 07:09 PM in
Galaxy Sonly option is to replace battery
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05-12-2020 06:54 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
Kindly follow the below mentioned step to improve the performance of the device
- Perform Battery Optimization: Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage and Memory
- Adjust screen timeout settings: Settings> Display> Screen timeout> Select minimum screen timeout.
Battery related Concern: For more information, you can also follow given link:
https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/
For further assistance, register your concern in Samsung Members Application (Samsung Members App > Feedback >Error report > Attach log file for any issue)
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support