Original topic:

s7 edge headphones problem

(Topic created on: 06-18-2017 02:31 PM)
59 Views
Puneet
Active Level 1
Options
Galaxy S
During a call on headphones any kind of headphones, when i play any song or play a youtube video the person on the other side of the phone is able to listen to what i am listening. what is the sollution for this?
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3 Comments
swapnil
Active Level 6
Galaxy S
there will be an media volumes make it minimum
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JS20Plus
Active Level 6
Galaxy S
this is not a problem only with s7 edge. it persists with all mobiles
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admin_
Expert Level 5
Galaxy S
Thanks for being with Samsung and sharing your concern. We would like to inform you that kindly follow the given steps mention below for overcome issue:
Navigate to apps > Setting > Accessibility > Sound balance > check for center.
If still facing issue then provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
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