while i plugged the headphone to the mobile it doesn't work, I check that headset with other mobiles several times. it works properly and check with other headphones too it shows same problem.
Thank you for reaching out to the Samsung support communities! You have tried a great step exchanging earphones. It seems like the issue is with your Samsung device. We would like to inform you kindly follow the steps below to resolve your concern:- - Navigate to apps >> Settings >> Accessibility >> Hearing >> Mute all sounds >> Enable and disable. - Please run your device in safe mode. - Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account. - If still issue persists, we would suggest you to visit nearby Samsung Service Centre in order to get your device physically inspected by the service engineer. Please find service centre details in the link provided -http://www.samsung.com/in/support/servicelocation
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
