official reply from samsung. i have tried lot of times , but always getting same response. fed up
Your case is already evaluated by our concerned team and they have informed you that after an extensive research by our certified technical support engineer, we found that the product has developed a fault during its normal usage.
"We understand that you expect a costless or discounted service for the product. We would like to inform you that the date of purchase of your product was 24.10.2020 and as such, the same product is out of warranty now. The unit needs to be repaired to rectify the defect reported by you.
Keeping customer satisfaction in mind, we are offering a very cost effective repair for your product. The total repair cost for your product is Rs.15515/- .
Thus, to conclude, as per discussion maximum we can process 25% discount."
