I recently upgraded to the Galaxy S24 Ultra from my S22 (and I also own an S20 FE). Unfortunately, I have been facing two major issues with the S24 Ultra, even after following all troubleshooting steps shared by Samsung and the community.
1. Camera Issues:
Photos are less sharp and less vibrant compared to the S22.
In low-light, the S22 actually produces cleaner, more accurate shots with better colors.
Skin tones on the S24 Ultra often appear unnatural.
2. Display Issues:
The S24 Ultra’s display looks dull compared to the S22 and S20 FE.
Noticeable green/blue tint, especially at different viewing angles.
Vividness and color accuracy are lower than expected, even after adjusting all settings (vividness, intensity, color balance).
I have already tried everything:
Reset camera settings
Updated to the latest software version
Factory reset
Display and vividness adjustments
But the problems remain unresolved.
Since I purchased the S24 Ultra as a flagship upgrade, it is disappointing to see both the camera and display performance feel like a downgrade compared to the S22.
I request the Samsung team to escalate these issues to the technical team and release a software update to fix camera quality and display calibration. Please confirm if this is being addressed and share a timeline for resolution.
Kindly complaint to Samsung customer care support through Samsung Members App as error report also send log files along with this error report for this issue and wait for next update it's maybe fix by Samsung team soon. If you like please accept it's as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
We appreciate you taking the time to share valuable comments and taking your valuable feedback. We are continuously working to make our products better and more efficient.
As you have already done the possible troubleshooting steps and the issue remains unresolved, we kindly request you to share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve the issues.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
