s20+ display issue at lower brightness setting

[Deepak_c]

I recently purchased s20+ and observed a kind of discoloration when the brightness is at the lowest setting. Is anyone facing this issue? Observed in grey colored areas only.. Other colors are perfect

[Anonymous]

your display is still much much better than mine

[Deepak_c]

What samsung representatives are saying about this?

[Anonymous]

they have declined of any defects thrice

[Deepak_c]

Ya.. Since this is happening only for greyish colors, they are denying that it's a defect. Am planning to go to service center this weekend.. Let's see what they have to say about this

[Anonymous]

I hope you get your issue resolved

[Deepak_c]

Ya hope so... Strange thing is that none of the YouTubers said about any such issues while reviewing s20+

[Anonymous]

never buy your phones based on a YouTubers review. Read articles which are much more detailed and go to reddit for user experiences

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve the issue kindly follow the given below steps:-

1. Display brightness level:- Kindly set the device display brightness in auto mode (If available).
Steps to adjust brightness in auto mode: Swipe down on the home screen to open notification panel>Turn on Auto brightness. 

2. Reset the device:- Settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

If the issue still persist, kindly register your concern in Samsung Members app along with screenshots, short videos and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Harshit1288]

Any updates? I have the same issue on my s20