Original topic:

network issues in s20 plus

(Topic created on: 06-04-2020 09:49 PM)
537 Views
Amitverma88
Active Level 1
Options
Galaxy S
Network quality is not a good please improve your network quality
5 Comments
arunnechlani
Expert Level 2
Galaxy S
Are you using Airtel sim?
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kashish201
Active Level 7
Galaxy S
i am using
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arunnechlani
Expert Level 2
Galaxy S
Do you see signal drop on wifi calling?
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CipherF10
Active Level 7
Galaxy S
After this recent update . The network reception has deteriorated very badly. WiFi coverage also got worsen. when connected with any bluetooth device then u can't use wifi because of very less wifi connectivity.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "network problem" issue please follow below given steps:

1) Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).

2) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
3) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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