incoming calls not showing numbers or contacts

[MeliG]

My S20 Ultra is not showing names of contacts for incoming calls but picks the contact names for outgoing calls. What could be the problem?

[Sif_sam01 · Accepted solution]

Hi MeliG

Your Caller Line Identification may need to be activated. Please contact your Network Service provider to activate.

1. From the home screen, swipe either up or down to access apps.
2. Select Phone.
3. Select Tap on the 3 dots on the top right corner.
4. Select Settings.
5. Select Other call settings.
6. Push slider to activate Show caller information.

[mapula]

I have tried this method before, but it still refuses to show names of contacts for incoming calls

[Members_dazSImA]

I actually Switched off Show Caller Information and now it appears to work.

[rpampado]

Just done that and that does not work for me

[brynjones1979]

we switched/slid caller id off and on then the phone on and off. it now works💪

[brynjones1979]

hi we had this problem and slide caller I'd to off as it was on then back on and turned the phone on and off.  it worked after that displaying caller name and number.   we was heading down the route of caller id activate with our provider but it seems fine now.  

[PJDV]

sometimes, especially with myn,it has that issue,just go yo MTN or call them to activate caller line identification

[Wara316]

my number is hidden please help

[Members_8ghYsRi]

Hello my Galaxy A31 is not showing numbers on incoming calls,  all incoming calls are written unknown why?