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04-29-2020 08:17 AM (Last edited 04-29-2020 05:44 PM ) in
Galaxy Si have purchased my samsung galaxy s10 few months ago, as soon as i started using it, my phone kept opening random apps, keyboard was also not working properly, suppose if i tried to write " hi " it wrote " hhiii" instead. i thought it was some glitch and i restarted phone, but nothing got improved. then i removed the thin screen protector that comes with the phone, but the problem persisted. before i could thing of getting it to a store or repair shop, the problem did not occur for a few days, i thought it must be some software glitch and phone is fine now, but just then, again the same thing happened, random touches, any app gets opened, for example, even if i open instagram, randomly any picture gets likes, if i try to see notifications the conversation gets opened. episodes of this thing keeps coming, for a few days i dont even recognize that phone had any problem and then it suddenly starts like this, i am using it like this since 2 days and it is very much irritating, i dont even have any option right now due to lockdown, i thought it would be proper to get online support. i have tried turning phone on and off, i have tried phone in safe mode- that also doesnt help, no screen guard is there on phone, please guide me. thanks for the help in advance.
update: i did factory reset my phone, no improvement, so this was the last thing i could do at home i guess, any other solution now?
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04-29-2020 11:11 AM in
Galaxy Shard reset as in i tried the power button+ volume up+ bixby button but that did not solve my problem, i am yet to do a complete factory data reset.
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04-29-2020 11:17 AM in
Galaxy S- Mark as New
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04-29-2020 05:42 PM in
Galaxy Si did factory reset, but no improvement, same problem persists.
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04-29-2020 06:10 PM in
Galaxy Sget in touch with Samsung chat team they have separate team for S and note series they will help you on the same with more information
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04-29-2020 07:38 PM in
Galaxy Scan you provide me a link for the support, also thanks for your reply.
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04-29-2020 08:57 PM in
Galaxy S- Mark as New
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04-30-2020 04:40 PM in
Galaxy Sthanks mate
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04-29-2020 08:59 PM in
Galaxy Shope you will get solution.

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05-02-2020 02:34 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the following path to enable accidental touch protection option:
Settings > display > accidental touch protection > enable.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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01-04-2021 06:14 AM in
Galaxy Sdidnt work, have the exact same issue..
phantom taps at the bottom of my screen, it is really annoying...
