Samsung's March 2025 and February 2025 updates reportedly causing Green or Pink line issues on the Galaxy S23 series and S21 FE, respectively.
I have reached out to a Samsung insider (authorized service center executive) to enquire what the users with affected Galaxy phones can do.
"At present, Samsung is not offering free screen replacement against Green or Pink line issues."
Well, he shared the steps users can follow to get the screen replaced at no cost.
Get your smartphone inspected by the nearest Service Center and don't forget getting a genuine quotation over email.
Remember: Do not unnecessarily argue or misbehave with Service Center staff, even in frustration. It will reduce your chances to avail a free screen replacement.
Users should reach out to Samsung Support (most preferred medium - EMAIL) and "raise a Quality Claim." Tell them that your device is not physically or water damaged, still the display developed a Green/Pink line(s).
Share the estimated repair cost and refer to the offer previously ran by Samsung in which many consumers got free screen replacement.
Based on your communication skills, you would be able to score a free of cost Screen and Battery replacement.
It would take 10 days and you need to pay nearly INR 500 as repair cost to the service center.
This is exactly why there's so much outrage, bro. While we've noted down the points easily enough, it's clear that these steps just lead you in circles, wasting endless time and effort on calls and follow-up emails.
From the pattern I've observed in the posts, it's not about how well you communicate, but rather how far you're willing to go as a customer that determines Samsung's response. Even after trying all these steps for days, many people are still being denied a free replacement.
I've stopped suggesting the escalation approach now. Instead, get the job sheet number, obtain the quote in writing, and directly register a grievance with the consumer helpline. This approach has already helped a few people, and at the very least, it spares you the frustration of endless, unproductive communication with Samsung.
I did the same, but they are charging me 1800 rs instead of 8000. They also refuse to take the device in maintenance mode and request that I provide the password, which I am not going to do. Now I have to back up, format my phone, and give it to them, so I have to return home again. Plus, I am not getting a battery replacement. I have visited the service center four times now and returned empty-handed. Samsung customer service is so disappointing. I think they are doing this deliberately.
Samsung service center and samsung customer support don't help it's customers asks as to pay for display telling out of warranty i got free replacement for my s22 mobile display Green line problem send email to Samsung care try your luck
